Technology Support

Technology Support

 

  • Please send all technology requests regarding Chromebooks and Infinite Campus issues to npfamilytech@npenn.org

  • Use Live Chat through Google Hangouts Monday through Thursday from 8:00 am to 4:00 pm. Once you enter the hangouts site, click the +New Conversation and add npfamilytech@npenn.org. Please note, all hangouts have been set up so that there is audio only, no video.

  • Visit the Chromebook-related Frequently Asked Questions page


For information about student Chromebooks and more, visit the North Penn Digital Age Learning website.


Students in K-12 still needing a device and K-12 students with a non-working device:


Distribution Availability

Starting on Tuesday, September 8. 2020 our tech support swap hours are changing to Mondays and Thursdays unless there is a holiday on a Monday.  All distributions will be at the NPHS Bus Circle. 

Beginning Monday, October 19, all distributions will be by appointment only.
Please fill out this FORM to choose one date and time that will work best for you.

Please visit our website for other tips and guidelines.

 

Distribution Location

North Penn High School Bus Circle
1340 Valley Forge Road, Lansdale, PA 

 

Preparing for Pick-up

Please wear a mask when rolling down your car window!
Parents/guardians should come prepared with a piece of paper with the following information:

  • Student Name
  • Student Grade
  • Teacher Name
  • Parent/Guardian email address (if possible)

 

If this is an exchange, please have a piece of paper taped to the device with the problem you are experiencing.

Questions? Email npfamilytech@npenn.org


 

Student with Chromebook


Comcast Free Internet Access


Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19). Learn more about this service.